Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
★★★★★
HeatRight transformed our winter experience! Their electric snow-melt system has made our driveway and walkways safe and maintenance-free. We no longer worry about shoveling snow or slipping on ice. The installation was seamless, and their team was professional and knowledgeable. Highly recommend their services for anyone in the Ottawa-Gatineau area!
Sierra Perry
Homeowner
Smart Controls
Our advanced smart controls allow you to manage your snow-melt system remotely, ensuring optimal performance and energy efficiency. Enjoy peace of mind with automated settings tailored to your needs.
Tire-Track Option
The tire-track heating option provides targeted warmth where you need it most, keeping your driveway safe and accessible without the hassle of shoveling snow.
Walkway De-Icing
Our walkway de-icing solutions ensure safe passage during winter months, preventing ice buildup and providing a clear path for you and your guests.